Here’s my little experience with HostGator service and support.
Well, let me say first that I moved to Hostgator after finding that someone’s e-commerce site was totally flying in terms of speed of contents delivery and she was hosting it all off hostgator’s lower end shared hosting plans. So I decided to move few of my domains to hostgator and even opened a reseller account with them to get a bit of boost in performance.
Everything was working but that piece – sending email. It was kinda annyoing to me to deliver software that works but no one get notified that it works. In other words sending email part of script didn’t work. So I decided to blame Hostgator and send them email asking it to fix sending email from PHP. My perception was that their security settings was over elevated. (more…)